Delivery Service

Sound & Vision offers fast, efficient and effective delivery on all products ordered through our website.

Delivery Times

On all large television orders - LCD televisions (over 35kg, typically 40" or above), CRT sets (32" or above) and all plasma screens, we specify that once the sale details and any outstanding financial paperwork have been processed, we aim to deliver within 5-7 working days. During busy sale periods, delivery of large items may take up to 10 working days. If you have not heard from our couriers (VBA Logistics) within 5 working days from your paperwork being processed, please ring them on 0845 337 4170 Monday-Friday 9am-6pm.

For all other orders, please expect delivery to take between 3-5 working days from the date that your order was processed. If you have any queries concerning the delivery or the sale of your product, please call 0870 428 1450 Monday-Friday 9am-6pm.

Delivery Areas

The delivery of all products in stock will be completed as a door-to-door service in mainland UK only. We have previously experienced problems when delivering outside of mainland UK and as a consequence currently do not offer the facility to deliver abroad.

Sound & Vision prices include free delivery to most of the UK. Delivery to some areas may incur a surcharge on some items. This is calculated from your postcode before you check-out.

Delivery Partners

To accomplish our aim of giving customers the most efficient delivery possible, we incorporate the use of four different delivery companies into our services.

VBA Logistics

Large LCD televisions (over 35kg, typically 40" or above*), large CRT sets (32" or above) and all plasma screens.

These large items are sent out to customers using our own two man bespoke delivery company.
* 40" LCD TVs that are 35kg or less are delivered by Amtrak.
Once the sale details and any outstanding financial paperwork have been processed, we aim to deliver within 5-7 working days. Your delivery will be confirmed by a phone call 48 hours prior to delivery and you will also receive a courtesy call one hour before the actual delivery will be made. Contact 0845 337 4170 Monday-Friday 9am-6pm for information from VBA Logistics.

Amtrak Express Parcels

LCD televisions (between 26" and 40") and CRT sets (under 32").

Once the order has been processed, you should receive a confirmation mail and the item will be collected for delivery. We aim for all items sent via Amtrak to reach the customer within 3-5 working days.

Initial City Link

Small items - DVD recorders, digital cameras, camcorders and LCD televisions (26" and under).

Once the order has been processed, you should receive a confirmation mail and the item will be collected for delivery. We aim for all items sent via Initial City Link to reach the customer within 3-5 working days.

Royal Mail

Very small items - tapes, CDs and speaker wires.

Once an order with only small items has been processed, items are sent out by First Class mail with the aim of reaching the customer within 3-5 working days.

Other Queries

If you have any other queries concerning the delivery or the sale of your product, you may call the Sound and Vision team on 0870 428 1450 Monday-Friday 9am-6pm.