Sound & Vision Win Customer Satisfaction Award

We are very proud to have won this award, beating nationwide competition. Here is the press release.

Farnworth-based TV and home cinema specialist Sound & Vision have triumphed in the Internet category of UK-wide 2007 Retailer of the Year awards, administered by warranty provider Domestic & General.

These prestigious awards, now in their ninth year, celebrate the best retail experiences in terms of customer care, product knowledge and product demonstration and are based on feedback from over 250,000 customer surveys distributed to customers throughout the UK.

Sound & Vision have developed a successful presence on the internet which highlights the wide product range offered by the company. Deliveries are then dispatched within three days. Customers who wish to view the products and receive expert advice can then visit their state of the art Bolton showroom. Although not in a town centre location, this fifteen year old store in Market Street attracts customers from a wide area, looking for quality service delivered by informed staff. Products can then be collected immediately from the 80,000sq ft warehouse located minutes from the showroom.

Over sixty staff work for the company and many have been happily employed since it launched in 1992. The company are respected for their regular on the job training which has a particular emphasis on product knowledge. Monthly incentives are also in operation to maintain strong motivation.

Through a modern, user friendly website and old fashioned word of mouth, Sound & Vision continues to go from strength to strength.

Sales Director Simon Clarke takes pride in the internet and in-store business model in operation at Sound & Vision.

Simon congratulates all staff for helping Sound & Vision win this award. He comments “We are delighted to have won this prestigious award. This reflects the experience and dedication of a highly motivated team. It also demonstrates that there is life in the independent specialist even in these challenging times”.

"With such a long established and professional team, working for the website, in store or in the warehouse, Sound and Vision can offer support to big customers anywhere in the UK."

Domestic & General is the UK’s largest specialist provider of breakdown protection for domestic appliances, electronic equipment and gas central heating systems. The company provides breakdown plans for over 100 appliance brands, over 2,000 independent high street retailers, banks and catalogue companies, and also operates a direct to customer Quoteline service.

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